35000 Privacy Policy
This Privacy Policy explains how the 35000 platform collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our services.
What information do we collect from users?
When you register or use the 35000 platform, we collect several categories of information to ensure the service runs smoothly and securely. The information collected includes:
- Account information: full name, email address, phone number, date of birth, and encrypted password provided during registration.
- Device & browser information: device type, operating system, IP address, browser type, and session data used when accessing the platform.
- Local payment information: deposit and withdrawal transaction details in MYR (RM / MYR), including payment methods used such as FPX or e-wallets. Full card numbers or bank account numbers are not stored directly by 35000 and are managed by licensed payment providers.
- Usage data: in-platform activity records such as bets placed, login times, pages visited, and interactions with platform features.
- Cookies: small files stored on your device to maintain your login session, remember user preferences, and analyse usage patterns.
All information is collected lawfully and with the purpose of enhancing the user experience and ensuring compliance with platform operational requirements.
How is your information used?
35000 uses the information collected solely for purposes related to providing and improving the service. The primary purposes are as follows:
- Handles account registration, identity verification, and user account management.
- Processing deposits and withdrawals in MYR (RM) via supported payment methods.
- Sending notifications related to your account, transactions, or important updates about the 35000 platform.
- Detecting and preventing fraud, account misuse, or suspicious activity that could harm other users.
- Analysing aggregated usage patterns to improve platform functionality, design, and performance.
- Complying with applicable legal and regulatory requirements in Malaysia.
We do not use your information for third-party marketing purposes without your explicit consent.
How are cookies and tracking used on this platform?
The 35000 platform uses cookies and similar tracking technologies for several technical and functional purposes. There are two main types of cookies we use:
Essential Cookies
These cookies are required for core platform functions such as maintaining your login session, saving language preferences, and securing your session. Without them, certain parts of the platform may not work properly. Essential cookies cannot be disabled as they are fundamental to the platform's usability.
Analytics & Performance Cookies
These cookies help us understand how users interact with the platform — such as which pages are visited most frequently and how long users spend in each section. The data is collected anonymously and used solely to improve the user experience on 35000. You can disable analytics cookies through your browser settings, though this may affect certain aspects of your experience.
Data storage, security, and third-party sharing
Storage & Security
All 35000 user data is stored on servers protected with SSL encryption and strict access control mechanisms. We apply industry-standard security protocols to ensure your personal and financial information is not exposed to unauthorised access, loss, or alteration.
Account passwords are stored in encrypted form using strong algorithms — we do not store passwords as plain text, and our team cannot read your password. Financial transaction data is retained for the period required under Malaysian financial law and securely deleted once it is no longer needed.
Third-Party Sharing
35000 does not sell or rent users' personal information to any third party for marketing purposes. Your information may be shared only in the following limited circumstances:
- With licensed payment providers that process your RM deposits and withdrawals — sharing is limited to information necessary to complete the transaction only.
- With authorities or law enforcement bodies when we are required to do so under applicable Malaysian law.
- With technical service providers that support platform operations, subject to confidentiality agreements binding on them.
What are your rights as a user regarding personal data?
As a 35000 platform user in Malaysia, you have the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
- Right to Rectification: If you find any information in your account to be inaccurate or outdated, you can update it through your profile settings or by contacting the 35000 support team.
- Right to Erasure: You may request account closure and deletion of your personal data. We will process such requests in accordance with applicable legal requirements — certain data may need to be retained for a specified period for financial regulatory compliance purposes.
- Right to Withdraw Consent: You can withdraw your consent for certain data uses at any time, though this may affect your ability to use some platform features.
Privacy Policy Changes
35000 reserves the right to update this Privacy Policy from time to time to reflect changes in platform operations or legal requirements. Any material changes will be communicated to registered users via in-platform notifications or email. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
For any enquiries regarding this Privacy Policy or to submit a request relating to your personal data, please contact the 35000 support team at: [email protected]. You may also refer to the FAQ us for more information on account privacy and security.
Still have questions about your privacy?
Our team is ready to help. Check FAQ for quick answers, or log in to your account to manage your privacy settings directly.